About Us

Delivery:

UK Royal Mail 1st Class Delivery. Orders typically arrive within 1-2 working days. Orders above £20 are sent in Tracked 24.

Returns:

If you're not satisfied with your purchase, we're here to help. If you are not entirely satisfied with your product, please return the undamaged product and packaging within 14 days for a full refund. The return address is 51 Rodborough Road, Dorridge, Solihull, B93 8EG.

BACKGROUND:

PolarChains understand that your privacy is important to you and that you care about how your personal data is used. We only collect and use your personal data as described in this Privacy Policy. Any personal data we collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. When you continue to use our Site or place an order with us, that will constitute your acceptance of these terms.

1. Information About PolarChains

Our Site is operated by PolarChains. Our trading address is 51 Rodborough Road, Dorridge, Solihull, West Midlands B93 8EG.

We can be contacted at sales@polarchains.co.uk 

2. What Does This Policy Cover?

This Privacy Policy applies only to your use of our Site at www.polarchains.co.uk and to any orders you may place with us. Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

3. What Is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. It includes information such as your name and contact details.

4. What Are My Rights?

Under the Data Protection Legislation, you have the following rights, which we will always work to uphold:

a) The right to be informed about our collection and use of your personal data. This Privacy Policy should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 10.

b) The right to access the personal data we hold about you. Part 9 will tell you how to do this.

c) The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 10 to find out more.

d) The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we hold. Please contact us using the details in Part 10 to find out more.

e) The right to restrict (i.e. prevent) the processing of your personal data.

f) The right to object to us using your personal data for a particular purpose or purposes.

g) The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal data, you are free to withdraw that consent at any time.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 10.

It is important that your personal data is kept accurate and up-to-date. If any of the personal data we hold about you changes, please keep us informed as long as we have that data.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. We would welcome the opportunity to resolve your concerns ourselves, however, so please contact us first, using the details in Part 10.

5. What Personal Data Do You Collect and How?

Our Site may collect certain information automatically, including your IP address, the type of browser you are using.

If you place an order with us or send us an email, we may collect your name, your email address, and any other information which you choose to give us. We do not store your card payment details. For the purposes of the Data Protection Legislation, we are the data controller responsible for such personal data.

The lawful bases under the Data Protection Legislation that allow us to use such information may be your consent and/or the performance of a contract, when you place an order with us, or otherwise for the purposes of our legitimate interests, in this case, the proper operation and functionality of our Site. If you place an order with us, you consent to us using your personal data for the purposes of that order and you may also consent to receive further communications including marketing from us.  

6. How Do You Use My Personal Data?

Where we collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with our obligations and safeguard your rights under the Data Protection Legislation at all times. We may use your personal data to service orders which you may place with us, to communicate with you and, if you consent, for marketing purposes. For more details on security see Part 7, below.

7. How and Where Do You Store My Data?

We may store some or all of your personal data in countries that are not part of the EEA. We will take steps in order to ensure that your personal data is treated safely.  

8. Do You Share My Personal Data?

We will not share any of your personal data with any third parties for any purposes other than storage on an email and/or web hosting server and where applicable, with a secure third party payment provider.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

If we sell, transfer, or merge parts of our business or assets, your personal data may be transferred to a third party. Any new owner of our business may continue to use your personal data in the same way(s) that we have used it, as specified in this Privacy Policy.

9. How Can I Access My Personal Data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 10. 

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will aim to respond to your subject access request within 21 days of receiving it.

10. How Do I Contact You?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details;-

Email address – sales@polarchains.co.uk 

Postal address – 51 Rodborough Road, Dorridge, Solihull, West Midlands B93 8EG.

11. Changes to this Privacy Policy

We may change this Privacy Policy from time to time. 

Any changes will be immediately posted on our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Site following the alterations.